For help with delivery, a return or an order, email info@botanicalteas.co.uk with your order number. Please contact us for return instructions before posting a parcel.
Delivery
Enter your delivery postcode at checkout to see the services available for your address and their full cost before you pay.
- Standard delivery: £3.75 where offered. The mainland Royal Mail service shown at checkout estimates 1–2 working days after dispatch. Other UK zones show the service available for that postcode.
- Free standard delivery from £40 is available for eligible mainland addresses when shown at checkout. It does not cover every postcode or an express upgrade.
- Express delivery: £9.97 where offered at checkout. Check the service details and order cut-off shown before choosing it.
Delivery estimates refer to working days and the selected carrier service. They are not a promise of same-day dispatch. Personalised products need preparation before they can be sent; contact us before ordering if you need an item for a particular date.
For delivery outside the locations offered at checkout, email us for availability and a delivery quote before ordering.
If an item becomes unavailable or an order is delayed, we will contact you about the available options, including a refund where appropriate. Nothing here limits your statutory rights relating to delivery.
Changing your mind
For eligible standard products, tell us within 14 working days of delivery if you wish to cancel. You can then return the goods within 30 calendar days of telling us. These longer return periods do not reduce your statutory cancellation rights.
Email your order number and the items you want to return. We will give you the return address and instructions. You pay the return postage for a change-of-mind return. Keep proof of posting.
Please keep tea unopened and protect the goods in their original packaging for return. For other products, you may inspect them as you would in a shop; a refund may be reduced for handling beyond what is needed to establish their nature and condition. This does not restrict your rights where goods are faulty, incorrect or not as described.
Personalised products
Goods made to your specification, including personalised labels, custom blends and engraved boards, are excluded from change-of-mind returns where the custom-made goods exception applies. You still have your consumer rights if something is faulty, incorrect or not as described.
Check your wording and design before approving it. If you spot a mistake after ordering, contact us promptly. We will check whether production can still be changed.
Faulty, damaged or incorrect items
Contact us as soon as you notice a problem. Include your order number and, if possible, photographs so we can help. Your statutory rights still apply if a problem becomes apparent later.
We will explain the remedy available and arrange any necessary return. We cover reasonable return postage for goods that are faulty, incorrect or not as described. Please contact us before arranging return postage so we can provide instructions.
Refunds
For an eligible cancellation, we refund within 14 calendar days of receiving the returned goods or evidence that you sent them back, whichever is earlier. Refunds go to the original payment method. Your bank or payment provider may need additional processing time.
When you cancel the whole eligible order, we also refund the standard outward delivery cost. If you chose express delivery, we refund the standard delivery amount; the express upgrade is not included. There is no restocking fee.
This policy does not affect your statutory consumer rights.
Our business
Botanical Teas is a trading name of Vivid Intelligence Ltd, registered in England and Wales, company number 13434339. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. VAT number: GB479738030.
Please contact us for the correct return address before sending goods. Email: info@botanicalteas.co.uk.